I have recently received several reports that an organisation is providing misleading fictitious information concerning our range of bed occupancy detection systems attempting to win new customers. For over 20 years Medpage T/A Easylink UK have manufactured and supplied a range of sensor pads that are designed to detect the presence of a person in their bed from UNDER THE MATTRESS. According to this company, this is not the case as they are saying that our product is not sensitive enough to detect a person’s weight from under the mattress and will only work if the user lays directly on top of the sensor pad. Their offering will and it is the only one available that does so?
Medpage Limited are accredited to the highest standard of quality control, ISO 13485:2003/7, which we have maintained since 2004. Unlike most of our industry competitors, our quality procedures, including operational manuals are documented and annually audited by BSI to ensure conformity and compliance. Making false claims relating to product use or performance is a non-conformity. Making false claims concerning a product’s intended use could result in injury to the service user, affect care efficiency and could result in the loss of this accreditation, would we?
With over 30 years in the care business, this is the first time I have witnessed such nauseating behaviour by a company clearly not providing adequate training to their staff, or just set on making a fast buck from other people’s misfortune.
Mike Dines
Managing Director
3 comments
Mark Baker
Hi Mike and Kieran,
I don’t get why some companies use these tactics to try to get a sale. Telling lies about the competition will always end up in tears as the truth will always eventually come out. I recall meeting with someone for the first time (from a nameless, but large player in telecare), who spent the first 20 minutes of the conversation running down all the competitor products, until I reminded him that if I wanted information on their equipment I’d have the meeting with them instead.
Whilst naming and shaming these people is a very tempting thing to do, I don’t feel this is the right forum for it as it could lead to all sorts of accusations and claims unless it was closely policed.
All the best to you both.
Mark
Mike Dines
Hi Kieran,
Yes, it’s been a while. How are you? This infuriated me and reminded me of when I sold double glazing over 35 years ago. If your product is not the best – slag everyone else’s off. I never did take to the mentality and I certainly would not expect it in our industry. My way of thinking is honesty is the best policy, that is what builds trust.
The idea of naming and shaming belongs to watchdog or similar programs. If you had asked me at the time I found out, I most likely would have said something, possibly regretting it later. Again, it is a learning curse for people and the old “awareness” chestnut. A simple question like (one of my favourites) “What evidence do you have to support that”?
I just had to vent my frustration and hopefully reaffirm our passion for what we do.
ATB
Mike
Kieran McCausland
Hi Mike ,
how are you .. long time no see .. I recently had a company using the tragedy at Grenville to promote their product as the proper product to use as opposed to a competitive (and far more cost effective solution) product – basically their message was .. pay less and see what happens ..
It absolute infuriated to me , to the point i become highly unprofessional and told this company exactly what i thought of their marketing strategy .. they guy apologised saying he hadn’t meant it to portray that message .. but in my opinion , that’s exactly what he intended to do –
As for this company who did this to you .. whats peoples opinion on naming and shaming companies who pull these kind of stunts ??
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